Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within the specified timeframe.

Return Window

Items can be returned within 7 days of delivery. The product must be unused, unwashed, and in its original packaging with all tags attached.

Non-Returnable Items

• Items that have been washed, worn, or altered
• Items without original tags and packaging
• Sale or discounted items (final sale)
• Innerwear and accessories

How to Return

• Contact us at support@genzy.store with your order ID
• Our team will provide return shipping instructions
• Pack the item securely in original packaging
• Ship the item back to us

Return Shipping

Return shipping costs are borne by the customer unless the item received was defective or incorrect.